Servicing your Rolex
The servicing process

Every Official Rolex Jeweler and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Assessment of the watch

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

A man wearing a white lab coat uses a magnifying glass to examine a watch closely on a table. A person wearing a white lab coat and an eye loupe meticulously examines a watch mechanism.

Preparation for servicing

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet has already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Close-up of a wristwatch assembly process: a metallic tool is placing an off-white watch face with raised markers onto the watch mechanism housed in a cylindrical golden device. A close-up of a wristwatch being assembled, with a tool placing the watch face onto the casing. The watch face has hour markers and a light-colored background.

Dismantling of the movement

The movement is entirely dismantled and all the parts are carefully examined. Those that no longer meet Rolex requirements are systematically replaced.

Cleaning of the components

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

A person holds a round mesh container with small watch components inside, while another container with similar parts lies nearby on a white surface. Hands holding a round mesh container with small watch parts inside, placed next to additional similar containers with more watch components on a white surface.

Assembly and lubrication of the movement

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Refinishing of the case and bracelet

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Assembly of the case

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

A watch being tested underwater with bubbles forming around it inside a clear, spherical container. Close-up of a luxury wristwatch submerged in water, showcasing its gold bezel and crown with a visible brand logo, encased within a clear cylindrical container.

Casing of the movement

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Precision test

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements.

The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

A watchmaker uses tweezers to place a part into a watch movement on a black stand, with a small container and a needle-like tool nearby. A hand using tweezers to work on the interior mechanism of a wristwatch placed on a black cushion.

Waterproofness test

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Final control

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Two-panel image: The left panel shows a close-up of a gloved hand holding a watch clasp. The right panel shows a gloved hand adjusting the time on the crown of a silver and gold wristwatch. A person wearing white gloves holds and adjusts a two-tone wristwatch. The watch has a gold and silver band and a gold face.

Returning the watch

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labour.

A man in a suit examines a gold watch handed to him by a salesperson at a Rolex store. The salesperson wears a blazer, a scarf, and gloves. A green seating area is visible in the background. A person in a suit examines a Rolex watch while seated at a counter, attended by another individual wearing white gloves.

First-class service

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

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